Terms of service
These terms cover your use of the North Valley Telemetry website, the dashboard at app.northvalleytelemetry.com, our monitoring devices, and our alert text messages (together, “the service”). North Valley Telemetry is based in the Sacramento Valley, California. By creating an account or using the service, you agree to these terms and to our privacy policy.
The service
North Valley Telemetry makes cellular sensors and a dashboard that let farms watch wells, pumps, tanks, canals and other equipment remotely. The service is in active development, so features may change as we improve it.
Your account
- You must be at least 18 and able to agree to these terms for yourself or the farm or business you represent.
- Keep your sign-in secure. You’re responsible for activity on your account and for the people you invite to your farm.
- Give us accurate information, including a mobile number that is yours if you turn on text alerts.
Text message alerts
Program: North Valley Telemetry alerts. If you turn on text alerts in the dashboard (Settings › Notifications › Text me alerts), enter your mobile number and check the consent box, we send farm equipment alert notifications to that number, such as low pressure, high or low levels, a pump starting or stopping, or a unit that has stopped reporting. We also send sign-in and verification codes. The consent box always starts unchecked, and texting is optional: you can use the service without it.
- Frequency: varies with your alert settings, usually a few messages per month.
- Cost: message and data rates may apply. We don’t charge for texts.
- Opt out: reply STOP to any text to stop all texts. We’ll send one message confirming you’re unsubscribed. You can also turn texts off in the same settings screen.
- Help: reply HELP to any text, or use the feedback page in the dashboard.
- Carriers are not liable for delayed or undelivered messages.
- We don’t send marketing texts, and we don’t share your mobile number or consent with third parties for marketing. See the privacy policy.
Alerts are a backup, not a guarantee
Alerts depend on devices, batteries, cellular coverage, push notification services and text message carriers, any of which can fail or be delayed. Don’t rely on the service as your only safeguard for equipment, crops, livestock, water or safety. Keep checking your equipment the way you normally would.
Devices and subscriptions
- Install and power devices following our instructions. Don’t open, modify or reverse engineer device firmware except as the law allows.
- If you subscribe, you’ll see the price before you pay. Our payment processor (Stripe) bills you, and you can cancel from the dashboard. Cancelling stops future charges; it doesn’t refund past ones unless the law requires it.
Your data
Your farm and sensor data stays yours. You let us store and process it to run the service for you, as the privacy policy describes.
Acceptable use
Don’t use the service to break the law, to send messages to people who didn’t agree to them, to access accounts or data that aren’t yours, or to interfere with the service or other users.
Disclaimers and liability
The service is provided “as is” and “as available”, without warranties of any kind, to the extent the law allows. To the extent the law allows, North Valley Telemetry is not liable for indirect or consequential losses, including lost crops, water, equipment damage or lost profits from a missed or late alert, and our total liability is limited to what you paid us in the 12 months before the claim.
Ending the service
You can stop using the service and ask us to delete your account at any time. We may suspend or close an account that breaks these terms.
Changes
If we change these terms, we’ll update the date at the top. Big changes will also be announced in the dashboard.
Governing law
These terms are governed by the laws of the State of California.
Contact us
Questions: use the feedback page in the dashboard, or the form on our home page. For text messages, reply HELP to any text.