Privacy policy
North Valley Telemetry makes sensors and a dashboard that let farms watch wells, pumps, tanks and other equipment remotely. This policy explains what information we collect through this website, the dashboard at app.northvalleytelemetry.com, our devices and our text messages, and what we do with it. We don’t sell personal information.
What we collect
- Account details. Your name and email address, and your Google account email if you sign in with Google.
- Mobile number. Only if you turn on text alerts, along with the consent you gave and when you gave it.
- Farm and device data. The farms, units and sensors you set up, their readings, battery and signal levels, and the locations you give them.
- Notification settings. Which alerts you want, and the push notification address your browser gives us if you allow notifications.
- Messages to us. What you send through the early-access form, the feedback page, or the in-app assistant.
- Billing. If you subscribe, our payment processor (Stripe) handles your card. We never see or store your full card number.
- Usage. Pages viewed and buttons used, through Google Analytics. We don’t send it your sensor data, unit IDs or names, and advertising features are turned off.
How we use it
- To run the dashboard and show you your readings.
- To send the alerts you ask for, by push notification or text message, and to email you sign-in links.
- To answer your questions and fix problems.
- To bill for subscriptions.
- To understand how the site and app are used, so we can improve them.
Text messages
If you turn on text alerts in the dashboard (Settings › Notifications › Text me alerts), you enter your mobile number, check a box agreeing to receive texts, and confirm the number with a one-time code we text you. The switch is off and the box is unchecked until you change them yourself, and we can’t send the code until you check the box. North Valley Telemetry then sends farm equipment alert notifications to that number. We also send sign-in and verification codes. Message frequency varies, usually a few messages per month. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also turn texts off in the same settings screen. The full program terms are in our terms of service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the text message provider that delivers our messages (Twilio) as part of sending them.
Who we share it with
Only the service providers we use to run North Valley Telemetry, and only what each needs:
- Supabase (database and sign-in) and Netlify (website hosting).
- Twilio (text messages), and email and push notification services (alerts).
- Stripe (payments).
- Google (Google sign-in and Analytics).
- Anthropic (the in-app assistant, which reads the questions you ask it).
- Cellular network providers that carry data from our devices.
People you invite to your farm see that farm’s units and readings. We may also disclose information if the law requires it.
How long we keep it
We keep your account and farm data while your account is open. If you turn off text alerts, we delete your mobile number. If you ask us to delete your account, we delete your personal information unless we have to keep a record by law, for example for billing.
Your choices
- Turn alerts, push notifications and texts on or off in Settings › Notifications.
- Ask us for a copy of your information, to correct it, or to delete it.
- Block analytics cookies in your browser. The dashboard works without them.
California residents have the right to know what personal information we hold, to ask us to delete it, and not to be treated differently for asking. We don’t sell or share personal information for advertising.
Security
Data is sent over encrypted connections, and each farm’s data is only visible to the people on that farm. No system is perfectly secure, but we work to protect what you trust us with.
Children
North Valley Telemetry is for farms and businesses, and isn’t meant for children under 13.
Changes
If we change this policy, we’ll update the date at the top. Big changes will also be announced in the dashboard.
Contact us
Questions or requests: use the feedback page in the dashboard, or the form on our home page. For text messages, reply HELP to any text. See also our terms of service.